AUM Commercial tenant support
Tenant Resources
Handle common property tasks and understand the parts of your lease that affect day-to-day operations.
Payments, statements and requests
Email property management
Lease or property questions
Tenant University
Commercial leases, in plain English.
The label on a lease is only a starting point. Your signed lease, exhibits and amendments determine exactly what you pay and which party handles each responsibility.
Full-Service Gross
The quoted rent generally includes base rent and an estimated share of operating expenses. Your lease may still allow annual adjustments or pass-throughs above a base year or expense stop.
Modified Gross
The landlord and tenant divide operating costs according to the lease. For example, rent may include some expenses while utilities, janitorial service or increases are billed separately.
Triple Net (NNN)
The tenant pays base rent plus its share of property taxes, insurance and common-area operating expenses. These additional charges are often estimated and reconciled annually.
Percentage Rent
Common in retail leases. The tenant pays base rent and, when the lease threshold is met, an additional amount based on sales. Reporting rules are defined in the lease.
CAM reconciliation
Estimate. Compare. Reconcile.
CAM means common area maintenance, although a lease may use a broader operating-expense definition. A reconciliation compares what was estimated with eligible costs actually incurred.
A simple exampleIf your annual estimated share was $12,000 and your lease-calculated actual share was $12,750, the reconciliation difference would be $750 due—before any lease-specific caps, exclusions, credits or adjustments.
- 1
Budget
Management estimates the property’s eligible operating expenses for the upcoming year.
- 2
Monthly payments
Tenants pay their estimated share during the year, usually with monthly rent.
- 3
Year-end review
Actual eligible expenses are compared with the estimates after the year closes.
- 4
Reconciliation
The difference becomes either an amount due or a credit, subject to the lease.
Your lease checklist
Five items every tenant should know.
- Payment termsDue dates, acceptable payment methods, late fees and notice addresses.
- Additional rentCAM, taxes, insurance, utilities, caps, base years and reconciliation timing.
- Repair responsibilityWho maintains the suite, HVAC, plumbing, storefront, roof and common areas.
- InsuranceCoverage limits, additional insured requirements and certificate deadlines.
- Operating rulesAccess, signage, alterations, parking, deliveries, permitted use and hours.
Common questions
Start here for a quick answer.
Property procedures can vary. When a question affects money, construction, insurance or legal rights, confirm the answer with management and your lease.
How do I submit a maintenance request?
Use the Tenant Portal when available. For urgent building issues, contact property management directly. Life-safety emergencies should always be reported to 911 first.
What should I review on a CAM statement?
Confirm the reconciliation period, your leased area and pro-rata share, total expenses by category, prior estimated payments, exclusions, caps and any gross-up method permitted by your lease.
Can I alter my suite or install signage?
Get written approval before construction, painting, wiring, signage or other alterations. Plans, permits, licensed vendors and insurance documentation may be required.
What insurance documents are required?
Your lease normally identifies required coverage, limits, additional insured language and delivery deadlines. Send current certificates before expiration and before vendors begin work.
How do access cards, keys and after-hours HVAC work?
Processes differ by property. Contact management for access changes, replacement credentials, holiday schedules and any fees or notice required for after-hours HVAC.
What should I do before a move or large delivery?
Coordinate the date, loading route, elevator use, vendor insurance and protective materials with management in advance. Do not block fire lanes or common areas.
Who is responsible for utilities and repairs?
Responsibility depends on your lease and the nature of the service. Contact management before arranging work that could affect building systems or common areas.
Where do I find the controlling rule?
Your signed lease and amendments control. This learning center explains common concepts but does not replace your lease or professional advice.
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Tenant Resources
Serving the AUM Commercial portfolio
Educational information only. Your executed lease and amendments control. Contact AUM Commercial with property-specific questions.