THE LEASE LEADS EVERY CONVERSATION

Your executed lease and amendments govern, subject to applicable law. These lessons do not change your agreement. Bring the relevant lease section to every discussion with AUM.

A useful request answers four questions: where is the issue, what is happening, when did it start, and who can provide access? Include the property, suite, and a specific location within the space.

Describe what you observed rather than guessing the cause. “Water is appearing beneath the sink when the faucet runs” gives a service team more useful information than “the plumbing is broken.” Add a photo if safe and appropriate; keep private business information out of the image.

Use your property’s approved request channel and include a contact person. If the issue changes after submission, update the existing request where possible so the team has a clear history.

For an immediate emergency, contact emergency services. Follow your property’s emergency instructions for urgent building issues. A routine request or general website message is not a substitute for emergency reporting.

When work is completed, tell management if the issue persists. Access, responsibility, and any charges depend on the lease and circumstances.

Before you contact AUM.

Bring the applicable lease section, property and suite, dates, and supporting records. A routine service conversation is not an amendment to the lease.